Returns & Exchanges
At Gran Caffe L'Aquila, we take pride in the quality of our authentic Italian imports and fresh culinary creations. Due to the perishable nature of our food products, we offer replacements or refunds for items that arrive damaged or defective to ensure your complete satisfaction.
Inspect Your Order
Upon delivery, please immediately inspect your package for any signs of damage or temperature compromise to ensure the integrity of your Italian specialties.
Contact Customer Support
If there is an issue with your order, email our support team within 48 hours of delivery with your order number and clear photographs of the product and packaging.
Verification Process
Our culinary team will review your claim to determine if a replacement or credit is appropriate based on our freshness and safety standards for perishable goods.
Resolution
Once approved, we will initiate a replacement shipment at no extra cost to you or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing