Frequently Asked Questions
Everything you need to know about our authentic Italian food and shipping.
How do you ensure the freshness of perishable items during shipping?
We use specialized insulated packaging and cold packs for all perishable goods, such as our authentic Italian cheeses and meats, to maintain optimal temperature throughout transit.
Where does your coffee come from?
Our coffee is sourced from the finest estates globally and roasted in small batches in Italy by our award-winning master roaster to ensure an authentic Gran Caffè L'Aquila experience.
What is your return policy for food products?
Due to the nature of our artisanal food products, we cannot accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a replacement or refund.
Do you offer international shipping?
Currently, we ship our dry goods and coffee nationwide across the United States. Perishable items have restricted shipping zones to ensure they arrive fresh.
How can I track my order?
Once your order is processed and shipped, you will receive an email containing a tracking number and a link to monitor your delivery's progress in real-time.
Are there gluten-free options available?
Yes, we offer a variety of gluten-free Italian specialties. You can filter our collections by dietary preferences to find the perfect products for your needs.